Shipping Policy

Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

  • US: fast shipping: 5-7 working days, standard shipping: 10~12 working days (remote areas: 12-22 working days)
  • UK/German/Italy: 7~18 working days
  • Australia/Canada: 7~15 working days
  • Others: 12~24 working days

If you have any time requirements, you can contact us in time:

Note:It only refers to transportation time, not including shoes making times
Most products need an additional 1-2 working days for production, complex styles need 5-18 working days, depending on the difficulty of the production process. Normally, Orders will be made and shipped according to the order time. If you have a schedule, we strongly recommend that you order at least 20~30 days in advance, or contact us to confirm.

Before sending the package, you can contact customer service to modify the address.
Once the package is sent, the address cannot be modified.
The additional costs incurred by changing the address must be borne by the customer.

Shipping fee:
Fast shipping(DHL): The shipping fee for the first 500g is $29.99, and an additional $9.99 is added for each 500g over 500g. (Note: ≤500g will be calculated as 500g)

ex: TW=300g ($29.99); TW=500g ($29.99); TW=800g ($29.99+$9.99*1=$39.98); TW=1.2kg ($29.99+9.99*2=$49.97); TW=1.6kg ($29.99+9.99*3=59.96)

Standard shipping:
1. order < $50 The shipping fee is $6.98

2. order ≥ $50 Free Shipping

3. Some products enjoy free shipping without threshold.


U.S: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO/PO.BOX addresses.
U.K:We ship orders to all the United Kingdom.
Italy: We ship orders to all the Italy.
Others: We also ship order to Germany, France, the Netherlands, etc.

About track order:
1. After receiving the order,
On working days (Monday to Friday), we will try our best to process the order within 24 hours,
Very working days (Saturday, Sunday), we will try our best to process the order on the postponed Monday,
2,As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.


Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

If you have any other questions, please contact us.